At Nodestorm, we are dedicated to delivering a high-quality experience and ensuring that our users receive real value from our platform. If you find that our service does not meet your expectations, you are welcome to request a refund.
Upon receiving your refund request, our support team will review the circumstances and, if your request aligns with our refund guidelines, we will promptly process your refund. We strive to ensure fairness and transparency in every interaction.
However, our refund policy is not intended to be used repeatedly or as a loophole for dissatisfaction. If we observe any patterns or practices that suggest the refund policy is being abused (for instance, multiple unwarranted refund requests or any other behavior that compromises the integrity of our platform), we reserve the right to take further action. This may include, without limitation, the cancellation or deletion of your account and, if necessary, a ban from accessing Nodestorm.
We appreciate your understanding as we work to maintain a sustainable and trustworthy environment for all our users. If you have any questions or concerns, please do not hesitate to contact our support team at support@nodestorm.ai.